FAQ

Have Questions? We have answers!

FREQUENTLY ASKED QUESTIONS

Is CBD legal?

Yes, according to the 2018 Farm Bill It is federally legal to grow, sell, and consume hemp-based products in most states and countries.

How long will it take to receive my purchase?

Redwood Reserves takes pride in our speedy shipping process. You can expect orders to arrive 3-4 days after purchase

What if my order is delayed or doesn't arrive?

Most of the time, our packages arrive at your front door in 2-5 business days. On occasion a package will get lost in the mail or arrive later than expected. If this does happen, your main point of contact will be USPS. If you have any questions about your shipment, you can reach a USPS team member at 1800-ASK-USPS. If your package is more than 15 days late you can file a claim at https://www.usps.com/help/claims.htm.

Unhappy with a purchase?

Whether you’re package doesn’t arrive as expected, you have an issue with an order, or you simply don’t like hemp cigarettes, fill out our contact form and one of our Redwood Reps will get back to you within 72 hours.

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