Due to severe delays in Customs processing times we have temporarily suspended international shipments. We will update this page once this changes.
Most orders are shipped from our facility within 1 business day (Monday-Friday) of your payment processing successfully. Shipping times may vary depending on where you live and can be tracked through the shipment number we send to your email address after the shipment leaves our warehouse.
We offer package insurance through Route Shipping Protection. Orders placed with this shipping insurance are covered in the event of a lost, stolen, or damaged package. Any claims made due to one of these occurrences will need to be filed directly through you and the insurance provider. Redwood Reserves is not responsible for any lost, stolen, or damaged packages.
Return and Refund Policy
If you are unhappy with an order from the Website Redwood Reserves will credit the original purchase price minus shipping to your next order provided you meet eligibility requirements. To be eligible for this credit you must return the unopened product to us with the original purchase receipt within 15 days of purchase. Redwood Reserves will only accept returns from purchases made on www.RedwoodReserves.com. All other sales are final and may not be refunded or returned. Shipping charges are non-refundable.