Terms of service
Acceptance of the Terms and Conditions
In the event of purchase of our products you agree that you are in a jurisdiction or territory where purchase and consumption of our products are legal. Redwood Reserves holds no liability for your violation of applicable laws and you assume the risk of use of the Website.
Most packages are shipped from our facility to the address provided in your order within 1 business day. Redwood Reserves is not responsible for any delays in shipping including third-party carrier delays beyond our control.
You are responsible for providing the correct shipping address while submitting your order on the Website. Redwood Reserves will use reasonable efforts to reach out to you in the event the address is flagged as incorrect but it holds no responsibility if the package is returned to sender or sent to the incorrect destination, provided the address on the shipping label matches the address you provided at checkout. Should a package need to be resent due to an incorrect address you entered you will be responsible for additional shipping charges.
Lost & Stolen Packages / Package Insurance
Redwood Reserves offers a low cost shipping insurance provider on it’s Website. This insurance is optional, however, only orders placed with shipping insurance will be covered by the insurance provider for any lost, stolen, or damaged items at the insurance company’s discretion. You are responsible for filing a claim in the event one is needed. Should you choose not to purchase additional shipping insurance you are responsible for filing a claim with USPS. Redwood Reserves is not responsible for any lost, stolen, or damaged items once it has been delivered to the third party shipping carrier.
Refunds, CANCELLATIONS, or Returns
Our team works around the clock to make sure all orders are packaged and shipped out within 1 business day and we are unfortunately not able to accommodate any order cancellation requests after the order has been processed. Due to the current COVID19 pandemic we are unable to complete return or refund requests. Thank you for helping us keep our team safe and healthy!
Redwood Reserves shall become the owner of any reviews, comments, suggestions or other feedback regarding the Website or products offered through the Website posted to the Website, on Redwood Reserves’ social media pages, or sent to any email associated with Redwood Reserves (collectively, “Feedback”) and it may share Feedback with any of its affiliates. Redwood Reserves will not be required to treat any Feedback as confidential and will not be liable for any Feedback posted on the Website or elsewhere. Without limitation, Redwood Reserves will have exclusive ownership of all present and future existing rights to the Feedback and will be entitled to use the Feedback for any commercial or other purpose whatsoever, including to advertise and promote Redwood Reserves, without compensation to you or any other person sending the Feedback. To the extent that you decide to post any content (“User Content”) on the Website or on Redwood Reserves’ social media pages, you agree that your User Content will not contain third-party copyrighted material, or material that is subject to other third-party proprietary rights, unless you have written permission from the rightful owner of the material or you are otherwise legally entitled to post the material and to grant Redwood Reserves all of the license rights granted herein. You acknowledge that you are responsible for whatever material you submit, and that you have sole responsibility for the Feedback, including its legality, reliability, appropriateness, originality, and copyright. Redwood Reserves may refuse to accept or transmit User Content and shall have the right to delete, edit, modify, reformat, excerpt, or translate any of your User Content.
Right of Termination
Limitation of Liability
In no event will Redwood Reserves, it’s affiliates, or their sponsors, employees, directors, agents, or officers be liable for damages of any kind, under any legal theory, arising out of your use, or inability to use, the Website, any content on the Website, any services or items obtained through the Website, including any direct, indirect, special, incidental, consequential, or punitive damages including but not limited to personal injury, pain and suffering, emotional distress, loss of revenue, loss of profit, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable. Certain state laws do not allow limitations on implied warranties or the exclusion or limitations on certain damages. If these laws apply to you some or all of the limitations or exclusions mentioned above may not apply to you.
These Terms of Service will be governed and interpreted pursuant to the laws of Oregon, United States of America, notwithstanding any principles of conflicts of law. You specifically consent to personal jurisdiction in Oregon in connection with any dispute between you and us arising out of these Terms of Service or pertaining to the subject matter hereof.
Waiver and Severability
Questions, Comments and Concerns
This Website is operated by Redwood Reserves, Portland, OR. Feedback, comments, requests for technical assistance, and other communications relating to the Website should be directed to: Hello@RedwoodReserves.com.