Terms of service

Acceptance of the Terms and Conditions

These Terms and Conditions (Collectively, “Terms of Use”) are entered into by and between you and Redwood Reserve LLC (“Redwood Reserves, Us”). The following Terms of Use govern your access and use of https://RedwoodReserves.com.

Please read the following Terms of Use carefully before using the Website. By clicking to agree to the Terms of Use you accept and agree to be bound and abide by the Terms of Use. If you do not agree with the Terms of Use you must not access the Website.

Age Verification

By accepting the Terms of Use you are verifying that you are twenty-one (21) years of age or older and legally capable to form a binding contract with Redwood Reserves. You agree that you will not distribute our products or services to any person under twenty-one (21) years of age.

Applicable Laws

In the event of purchase of our products you agree that you are in a jurisdiction or territory where purchase and consumption of our products are legal. Redwood Reserves holds no liability for your violation of applicable laws and you assume the risk of use of the Website.


Most packages are shipped from our facility to the address provided in your order within 1 business day. Redwood Reserves is not responsible for any delays in shipping including third-party carrier delays beyond our control.

Customer Address

You are responsible for providing the correct shipping address while submitting your order on the Website. Redwood Reserves will use reasonable efforts to reach out to you in the event the address is flagged as incorrect but it holds no responsibility if the package is returned to sender or sent to the incorrect destination, provided the address on the shipping label matches the address you provided at checkout. Should a package need to be resent due to an incorrect address you entered you will be responsible for additional shipping charges.

Lost & Stolen Packages / Package Insurance

Redwood Reserves offers a low cost shipping insurance provider on it’s Website. This insurance is optional, however, only orders placed with shipping insurance will be covered by the insurance provider for any lost, stolen, or damaged items at the insurance company’s discretion. You are responsible for filing a claim in the event one is needed. Should you choose not to purchase additional shipping insurance you are responsible for filing a claim with USPS. Redwood Reserves is not responsible for any lost, stolen, or damaged items once it has been delivered to the third party shipping carrier.

Refunds, CANCELLATIONS, or Returns

Our team works around the clock to make sure all orders are packaged and shipped out within 1 business day and we are unfortunately not able to accommodate any order cancellation requests after the order has been processed. Due to the current COVID19 pandemic we are unable to complete return or refund requests. Thank you for helping us keep our team safe and healthy! 

User Content

Redwood Reserves shall become the owner of any reviews, comments, suggestions or other feedback regarding the Website or products offered through the Website posted to the Website, on Redwood Reserves’ social media pages, or sent to any email associated with Redwood Reserves (collectively, “Feedback”) and it may share Feedback with any of its affiliates. Redwood Reserves will not be required to treat any Feedback as confidential and will not be liable for any Feedback posted on the Website or elsewhere. Without limitation, Redwood Reserves will have exclusive ownership of all present and future existing rights to the Feedback and will be entitled to use the Feedback for any commercial or other purpose whatsoever, including to advertise and promote Redwood Reserves, without compensation to you or any other person sending the Feedback. To the extent that you decide to post any content (“User Content”) on the Website or on Redwood Reserves’ social media pages, you agree that your User Content will not contain third-party copyrighted material, or material that is subject to other third-party proprietary rights, unless you have written permission from the rightful owner of the material or you are otherwise legally entitled to post the material and to grant Redwood Reserves all of the license rights granted herein. You acknowledge that you are responsible for whatever material you submit, and that you have sole responsibility for the Feedback, including its legality, reliability, appropriateness, originality, and copyright. Redwood Reserves may refuse to accept or transmit User Content and shall have the right to delete, edit, modify, reformat, excerpt, or translate any of your User Content.

Right of Termination

We may suspend or cancel your access to the Website, at our sole discretion, without notice or refund to you if you violate these Terms of Use. Your license to use Redwood Reserves’ Website automatically terminates upon your termination from access. All provisions of these Terms of Use that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability. You acknowledge and understand that our rights regarding any content you submitted to the website before your access being terminated, including Feedback, shall survive termination.

Changes to the Terms of Use

We may revise and update these Terms of Use from time to time at our sole discretion. All changes are effective immediately upon posting to the Website and apply to all access to and use of the Website thereafter. Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to read these Terms of Use frequently when you access this Website so that you are aware of any changes, as they are binding on you.

Limitation of Liability

In no event will Redwood Reserves, it’s affiliates, or their sponsors, employees, directors, agents, or officers be liable for damages of any kind, under any legal theory, arising out of your use, or inability to use, the Website, any content on the Website, any services or items obtained through the Website, including any direct, indirect, special, incidental, consequential, or punitive damages including but not limited to personal injury, pain and suffering, emotional distress, loss of revenue, loss of profit, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable. Certain state laws do not allow limitations on implied warranties or the exclusion or limitations on certain damages. If these laws apply to you some or all of the limitations or exclusions mentioned above may not apply to you.


You agree to defend, indemnify, and hold harmless Redwood Reserves, it’s affiliates, officers, directors, employees, contractors, agents, suppliers, and successors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees, including reasonable attorneys’ fees, arising out of or relating to your violation of these Terms of Use and incorporated Policies or your use of the Website, including, but not limited to, any infringement of a third-party’s intellectual property rights, any misuse of the products, goods or services, any use of the Website’s content, services and/or products other than as expressly authorized in these Terms of Use or your use of any information obtained from the Website.

Dispute Resolution

In an effort to accelerate resolution and reduce the cost of any Dispute related to, or arising out of, these Terms of Use and incorporated Policies, you agree to first attempt to negotiate in good-faith any Dispute informally for at least sixty (60) days with Redwood Reserves before either party institutes any arbitration. The negotiation period begins upon receipt of written notice by the party raising the Dispute. Notice may be sent via electronic mailing to Hello@RedwoodReserves.com. You consent to receipt of notice from Redwood Reserves via electronic mailing to your email address provided to Redwood Reserves during checkout on the Website. If the Dispute cannot be resolved by negotiations, either party may elect to have the Dispute finally and exclusively resolved by submission to binding arbitration. Any election to arbitrate by one party shall be final and binding on the other. This arbitration provision limits your and Redwood Reserves’ ability to litigate claims in court and to have the Dispute heard by a jury. You and Redwood Reserves are waiving the right to trial by jury.

Governing Law

These Terms of Service will be governed and interpreted pursuant to the laws of Oregon, United States of America, notwithstanding any principles of conflicts of law. You specifically consent to personal jurisdiction in Oregon in connection with any dispute between you and us arising out of these Terms of Service or pertaining to the subject matter hereof.

Waiver and Severability

No waiver of or by Redwood Reserves of any term or condition set forth in these Terms of Use or Policies shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Redwood Reserves to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision. If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use and Policies will continue in full force and effect.

Entire Agreement

These Terms of Use, along with any posted policies on the Website, constitute the sole and entire agreement between you and Redwood Reserves and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the Website and services thereon.


The Terms of Use and Policies are not assignable, transferable, or sublicensable by you except with Redwood Reserves’ prior written consent. Any assignment in violation of this section shall be null and void. Redwood Reserves may assign, transfer, or delegate any of its rights and obligations hereunder without your consent.

Questions, Comments and Concerns

This Website is operated by Redwood Reserves, Portland, OR. Feedback, comments, requests for technical assistance, and other communications relating to the Website should be directed to: Hello@RedwoodReserves.com.